MoI approves “Smart Mystery Volunteer” project

ABU DHABI, H.H. Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of the Interior, has approved the implementation of the “Smart Mystery Volunteer” project in the Ministry of Interior.

Prepared by the Customer Happiness Department of the ministry, it will be added in the MOIUAE app.

The project is a tool for measuring the quality of service performed by volunteers in a smart system. The idea of the project is to create a system that manages the relationship between volunteers and direct communication with them to enable them to send instant reports.

Colonel Nasser Khadem Al Kaabi, Director of the Customer Happiness Department at the MoI, said that the smart project is used in many areas, including auditing the quality of services, checking all service delivery channels, adhering to rules and policies and the equation of happiness, as well as reporting any disruption or delay in access to the service.

He added that the project is used to collect statistics at the state level in terms of service delivery as well as adapting the system to be used in other areas including community involvement in the development of services.

Colonel Al Kaabi said that the Ministry of Interior is the first government authority in the UAE to adopt the Smart Mystery Volunteer project in line with the smart government initiative.

The project is characterised by a number of features including ease of use, unlimited number of volunteers, follow-up of the coordinates of the site by the volunteer through the smartphone, and the availability of many choices for reports, types of questions and tasks assigned to volunteers, and also features a motivational system and points system for volunteers, And to select suitable volunteers to fill a given post according to available information.

Source: Emirates News Agency