Dubai Municipality organises forum to ensure customer satisfaction

DUBAI — The Customer Relations Department of Dubai Municipality has organised a forum for suppliers and manufacturers of building material in Dubai to ensure customer satisfaction.

The event was part of the municipality’s keenness to respond to the needs of its customers and to discuss their views and suggestions to develop the services provided and streamline procedures.

The meeting was attended by a large number of customers and representatives of factories, consultants and contractors as well as partners concerned with the services of issuing building material compliance certificates.

Amin Ahmed, Director of Dubai Central Laboratory, said that Dubai Municipality is keen to take all their suggestions and observations into account as one of the main sources of creativity, innovation and facilitation in the services provided to them.

The forum became a meeting place for a team of contractors from the manufacturers of thermal insulation products, contractors and construction consultants, to focus on their needs to find the best solutions to meet their requirements.

During the meeting, Arif Hussain Al Marzouqi, Head of Conformity Assessment Section, conducted a presentation on the requirements of fire safety for thermal insulation products that have obtained certificate / mark of compliance from the laboratory. Yousuf Al-Maghraby gave another presentation on the products and the tests of new construction material provided by the Building Materials Laboratories.

The meeting discussed the most important observations and proposals of the customers, which will be used in preparing studies and taken into account for improvement and innovation of the services in an effort to ensure customer satisfaction. The customers praised the high quality services provided by the laboratory.

Source: Emirates News Agency